Resources
Support
The written channel is always open. The form below can be used both for support requests and for data subject requests.
Channels
A phone line is opened for institutional customers together with the contract; we do not publish a general number.
Response times
- Issues that stop the service, such as a gate or notifications going down, are handled first.
- Installation and commissioning questions are answered within the business day.
- Data subject requests are answered in writing within the statutory period.
- Exact response times are written into the contract according to the plan.