Trust
This policy covers TurniGate software subscriptions ordered on the web and subscriptions bought in the apps. We don't sell hardware, so turnstiles, cards and readers are outside this policy; they are returned to the company that sold them. Where an institution has signed a separate contract with EGEROBOT, refunds and termination follow that contract.
Our order process on the web is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our web orders. You can request a refund through the link in Paddle's order receipt, through Paddle's customer portal (paddle.net) or by writing to us through the support form. Paddle can grant a refund for a request made within 14 days of the purchase or, for a subscription, of the most recent renewal. Paddle handles the refund and returns the money to the payment method you used. A refund Paddle grants is honoured by us as it stands.
You can cancel a web subscription at any time through the link in Paddle's order receipt, through Paddle's customer portal (paddle.net) or by writing to us through the support form. A subscription bought in an app is cancelled from the subscription settings of the App Store or Google Play. Cancelling stops the next renewal; access continues until the end of the period already paid for.
Purchases made in the iOS or Android app are sold by Apple (App Store) or Google (Google Play) under their own terms, and we cannot refund those payments ourselves. Refund requests go to Apple through reportaproblem.apple.com, or to Google through the order history of your Google Play account. A refund granted by the store is honoured by us as it stands.
Nothing in this policy limits the rights you have as a consumer under the laws that apply to you and that cannot be waived.
Version 1.1 (18 October 2026): added cancellation by writing to us, the Apple and Google refund channels for app purchases, and that a refund granted by Paddle or by the store is honoured as it stands. Version 1.0 (13 October 2026): first version.
You can send questions about refunds and cancellations to EGEROBOT through the support form; Paddle also answers payment-related requests directly.